FAQ

WHEN DO I NEED TO ORDER BY AND HOW OFTEN WILL I GET MEALS?

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If you are a new subscriber, you must place an order before Friday to meet our Monday delivery schedule.  If you are an existing subscriber, you must choose your meals before Friday to make any changes. You may log in at any time to pause/cancel your subscription.  All meals will be available for pickup from the designated locations by opening hours on Monday of every week

Each subscription cycle lasts for 1 week and will automatically renew on Fridays. Should you need to skip a week or pause indefinitely, see below to find out how!

HOW DO I PICK MY MEALS EACH WEEK AND CAN I SWITCH PLANS?

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1) Picking meals: Log in to your personal account and click "manage subscriptions".  From there you can check your orders coming up and select your meals for the following week. In the event that you forget, no worries! Each of our meals has a special tag so you'll default to the same setting from the previous week.

 2) Switching meal plans: You must place a new subscription with the meal plan you want and cancel your existing one.  We apologize for the inconvenience but the platform we use only allows us to choose between upgrading/downgrading meal plans or "building your meal plan" (picking meals.  In the event you forget to cancel, we will happily refund any extra placed order!

CAN I PAUSE MY SUBSCRIPTION?

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We’re all about convenience. Our subscription service is meant to give you the perfect middle ground between having the flexibility to pause but also not having to order all the time. Sign in to your account to see where in the cycle you are and pause/skip accordingly.

 1) Log into your account using the link at the top left of the FUL homepage

 2) Once logged in, look for the “Your Subscription” bubble on the left side of the page. At the bottom, click the “Edit” button.

 3) From here, you can a. Choose to a. Skip Next Renewal b. Pause your meal plan c. Change your location

 4) Confirm by clicking “Change” at the very bottom

WHAT'S DIFFERENT ABOUT YOUR MEALS?

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We don't subscribe to diets or fads.  We aren't here solely to help you lose weight or become the next Olympic champion. We're all about helping you build a healthy, sustainable relationship with food.

In order to do so, we believe that consistency is the key. Our food is consistent in flavor and consistent in health. We don't believe they are mutually exclusive.  You can have your cake and eat it too!

We are the only meal prep company that provides meals that are nutritionally equivalent across the board no matter what you order.

Every ingredient we choose is meant to maximize flavor, texture, and health.

HOW LONG DOES THE FOOD LAST?

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5-7 days. We immediately chill all of our meals once they are finished cooking.  This allows us to maximize freshness and keep the meals from becoming soggy or smelly!  Meals are freezer friendly although, for the best taste, we recommend consumption within a week.

WHAT IF I HAVE ALLERGIES?

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All our food is gluten-free, dairy-free, preservative-free, MSG-free, nut-free, added sugar-free, highly processed oil-free, and soy-free. Menu items have all the ingredients listed so if there is anything that you are allergic to, you can avoid that meal.

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